Bond, Schoeneck & King PLLC
Scope of Work:
To design and implement an office-specific business development initiative intended to support individual performance and encourage team play.
Challenge
One of the firm’s geographic offices had struggled over the course of several years to sustain consistent profitability. We were asked to design and implement a process involving firm leadership and office leadership to help office attorneys work together as a team to turn around performance and have more fun building business together.
Solution
Partnering with the firm’s chief marketing officer and an executive committee member, we developed and facilitated strategic planning sessions with various practice groups in the geographic office. Thereafter, we coached each group to achieve its designated goals by conducting monthly meetings, offering individual coaching, conducting client feedback interviews and focusing on small successes that added up to big wins.
Results
Through our work, the office’s profitability increased meaningfully. Additionally, the initiative was so successful that we were retained to “repeat” the program in another geographic office of the firm.
I wanted to tell you how great an experience this has been. The Management Committee challenged us all in [our office] and frankly challenged me personally to step up and get some results both personally and for the office. With that backdrop I was ready to embrace your program and assistance and rallied the troops here to do the same. Then – then came the deluge of work, staff comings and goings, and continued COVID challenges. Staying focused was at times difficult but your mentorship kept us on track. From last December to current date has unquestionably been the most challenging time in my professional work life due to the volume of work and overseeing the day-to-day operation of the office; despite that we were able to participate and learn from your program and guidance and I will be forever grateful. Thank you.
— Office Managing Partner